Returns & Exchanges

At NIU Store Nürnberg, we want you to be completely satisfied with your fashion selection, which is why we offer a 14-day return window for all unworn items with original tags. Whether you purchased in-store or online, our simple process ensures a smooth experience for your returns and exchanges.

1

Initiate Your Return

Log into our online portal with your order number and email address to select the items you wish to return and receive your digital return authorization.

2

Pack Your Items

Carefully place the unworn garments back into their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.

3

Ship or Drop Off

Affix the provided prepaid shipping label to your package and drop it off at any DHL station, or visit our Nürnberg boutique to return your items in person.

4

Receive Refund

Once our quality control team inspects your return, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing